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Customer Service

Customer Service

Rothco has always provided the best customer service in the industry, just ask your fellow dealers. Rothco Service means 95% of all orders are shipped within 24 hours of being placed, and we have a 99% in-stock rate. With a dedicated staff of over 150 employees, Rothco is always here to serve our Dealers.  

 Contact Rothco by Department

Customer Service, Sales & Marketing:

  • Customer Service: Contact Rothco's Customer Service Department for questions or concerns regarding tracking for orders, order discrepancies, item inventory inquiries, returns and RMA number requests, item price inquiries, order inquiries, product specification details.
  • Sales
  • Marketing
  • Press & Media Relations 

Finance Department 

  • Credit Department: Contact Rothco's Credit Department for questions or concerns regarding credit applications, domestic credit card open orders, and credit references.
  • Accounts Receivable: Contact Rothco's Accounts Receivable Department for questions or concerns regarding inquiries on the application of payments, credit memos, and account balances. 
  • Billing Department: Contact Rothco's Billing Department for copies of invoices, statements, and credit memos, and domestic credit card updates. 
  • Accounts Payable

Shipping & Export

Additional Rothco Departments

  • IT
  • Purchasing: Contact Rothco's Purchasing Department if you would like to find out how to go about selling Rothco your products or services. 
  • Human Resources

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